Great Circle Marine Pty Ltd maintains a rigid quality control program and all of our products are thoroughly inspected and tested before leaving our factory.

Great Circle Life Rafts



Our confidence in the quality, workmanship and reliability of our life rafts allow us to provide a 12 year guarantee for all the life rafts we manufacture, provided they undergo inspections at required intervals in a Great Circle Life Rafts approved service facility.
The guarantee is valid only on return of the guarantee card and subject to the terms and conditions therein.

Products other than life rafts

Each Great Circle product is warranted to be free of defects from workmanship and material for a period of three (3) months from the date of purchase.

What you should do if you have a warranty issue


Call us at Great Circle and tell us exactly what concerns you. We’ll also need the model number, serial number, date of purchase and the owner’s name. This will allow our technicians to isolate the problem and in most instances resolve the issue quickly. In more complex cases we will suggest a course of action that will help rectify the problem. Should it be necessary, this may require the product being taken to our nearest authorised service centre or shipped back to our factory. All repair costs, replacement parts and labour are at our expense, but you must deliver the product to an authorised service centre or to our factory at your expense. Great Circle reserves the right to decide on the best course of action. We always recommend insuring the package against loss or damage in transit. We will ensure that the repaired unit meets 100% original factory specifications, upon which it will be sent back to you at our expense. Unfortunately we cannot provide warranty service at your vessel’s location and at no time will Great Circle pay for removal and reinstallation of the product(s) or accessories within or on the vessel.

What is not covered by the warranty

 

  •     A system that has been inappropriately used, physically damaged or not properly maintained.
  •     Repairs are required from normal wear and tear.   
  •     Repairs have been attempted by persons not authorised by Great Circle Marine Pty Ltd .
  •     Damage caused by incorrect shore or ship’s A/C power.

 

Please note the following company policies:

 

  •     All warranties apply to the original owner only.
  •     Great Circle takes no responsibility for component selection or sizing of units.
  •     Great Circle is not responsible for any loss of business, damage to vessel interior or any other vessel repair charges.
  • This product is sold by the dealer or agent as principal and the dealer has no authority from Great Circle to give any additional guarantee on the Company’s behalf except as referred to herein.    
  • Great Circle accepts no additional responsibility pursuant to this warranty for the cost of travellingor transportation of units or parts to and from the dealer, service agent or our factory – such costs are not included in this guarantee. 


Certain legislation, including the Trade Practices Act, 1974 (as amended) and other state and territorial laws give rights to the buyer and impose liability on the seller in certain circumstances. Nothing herein shall have the effect of excluding, restricting or modifying any condition, guarantee, right or liability imposed, to the extent only that such exclusions, restrictions or modification would render any term herein void.

What you should do if you require repair service

For service of equipment out of warranty, call us at Great Circle and explain the problem. We will suggest a course of action that will be similar in approach to a warranty claim. Once the equipment is received at our authorised repair facility or at our factory we will evaluate the unit and provide a repair estimate for you.

Our priority at all times will be to resolve any warranty (or non warranty) problems as quickly and efficiently as possible to your satisfaction.


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